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Organisation Design

Client IKEA
Region Saudi Arabia
Sector Retail and Consumer Goods
Testimonial

The Challenge

  • The CEO and Management Team tasked us with restructuring the organisation to be able to meetthe increasing cross-channel needs of customer and also reduce Service Office headcount costssignificantly.​
  • The project scope focused on the Service Office in Jeddah which housed all central functionssupporting the four stores throughout Saudi Arabia and one new store opening in Bahrain.​
  • Difficult trading conditions and pressures from the Saudi Arabian Vision 2030 had generated aseries of external challenges ​
  • Coupled with this, ways of working and team roles and responsibilities had grown organically andmeant that there were inefficiencies throughout the organisation.​

Our Approach

  • Following conducting a Digital Maturity Assessment of their existing capability, we designed acollaborative approach to combine improving their organisational efficiency with meeting theirstrategic aims.​
  • We held a series of activity analysis workshops aligned to their value chain, through which weengaged the wider organisation and identified pain points.​
  • In parallel to the activity analysis we worked with the Management Team on their strategicpriorities and input into their business planning.​
  • Combining the pain points and the strategies, we co-designed their new operating model with theManagement Team.​
  • With Management Team members as function owners, we worked through and defined thedetailed organisation structures, key accountabilities and job descriptions.​
  • We developed an implementation plan, along with key change management tools and majorprocess changes to ensure a complete, practical handover.​

Key Outcomes

  • A co-designed operating model to structure the future organisation and aid communication to the wider organisation.
  • A detailed organisation structure representing a 15% saving in Service Office headcount.​
  • Recommended accountabilities and capabilities across all role groups.​
  • A description of the key process changes across the organisation to enable the change and maximise the cross-channel ways of working.​
  • A recommended implementation approach, including change management tools.​

What our clients say about us

‘It takes a true partnership to understand a running organization and add
value to it. Q5 has demonstrated great understanding of our business,
customized their methodologies to cater to our needs and managed to
deliver a very high-quality output in a timely manner.’​​

Abdulelah Alhadidi, People Lead IKEA, ​Saudi Arabia​​
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Q5 is a trading name of Q5 Ltd, which is registered in England and Wales, Registration No. 15266902.
The Registered Office is Thorney House, 34 Smith Square, London, England, SW1P 3HL.