The organisation sought to re-design their Services, focussed on improving Service Users’ experiences, increasing Service User-facing time for staff, and leveraging cross-organisational expertise.
Each Service had different ways of operating and ‘menus’ of provision. Our challenge was to ensure greater equity in service provision, re-imagining how a substance misuse service could be delivered.
Q5 led the programme of work alongside the Change Team, reporting into the Deputy Chief Executive.
“I found Q5 to really be like an extension of our own team. The ability to assimilate to our culture, yet bring fresh perspectives and knowledge made them one of the best partner organisations I've had the pleasure to work with. The Consultants each brought individuality and personality, and blended effectively across our project team“
