Having approved a new 5-year strategy that would support the transformation of the nation’s health system, our client needed to ensure effective and efficient execution of the strategy, through centralised oversight and effort to execute the 48 strategic initiatives. They also needed to align to the system masterplan and the key stakeholders across the system.
As a key player in the future system, the transformation was high-profile and required regular reporting & feedback to the Ministry of Health on progress.
Q5 supported the client to build a Strategy Management Office (SMO), developing the mandate, capabilities, processes, organisation structure, and governance to execute the strategy in the short and long-term.
We established a mobilisation process to activate 16 initiatives with cross-functional project teams in year 1, with a further 11 initiatives activated in year 2. We then completed organisation-wide business planning, as well as strategy alignment with the 20 regional health clusters to align all provider organisations with the strategic objectives.
We further developed a unified KPI framework that brought together and rationalised over 400 system KPIs into a new 150 KPI framework.
Finally, we built an SMO Competency Framework and supported the development of client teams, supporting the nation’s commitment to nationalisation of the workforce.
