Exploring cross-sector AI trends through the lens of tomorrow’s leaders
How is AI reshaping the world of work? The Q5 Futures Taskforce 2024/25 set out to answer this through a deep dive across sectors, from retail to public services. Their report highlights how automation, ethics, skills, and digital maturity are redefining roles and opportunities across the UK workforce landscape.
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How will Artificial Intelligence impact the future of work?
That’s the question at the heart of this year’s Q5 Futures Taskforce, a cross-disciplinary programme bringing together students from universities across the UK. The 2024/25 cohort explored how AI is already transforming the way we work, the skills we need, and the structures we rely on.
Over the course of the programme, participants conducted in-depth research and interactive workshops at Q5’s London office. Their findings cut across multiple sectors, surfacing shared challenges and unique sector-specific opportunities.
Key sector insights
The insights below are based on independent research conducted by the 2024/25 Q5 Futures Taskforce cohort and do not reflect the official views of Q5.
- Retail: AI is revolutionising supply chains and customer engagement. From automation in logistics to AI-powered chatbots in-store, the sector is evolving fast, but must grapple with ethical concerns and data transparency.
- Infrastructure & Energy: AI is improving efficiency in transport, utilities, and the energy sector. But with job roles shifting and offshoring increasing, reskilling and digital upskilling are critical.
- Financial Services: With AI deeply embedded in fraud detection, reporting, and client servicing, the sector faces tough ethical and regulatory questions. Trust-building through transparency and fairness is front of mind.
- Public Sector: Despite potential gains in efficiency and service delivery, legacy systems and cultural barriers are slowing AI adoption in government, education, and healthcare. A department-led approach is emerging as a practical solution.
- Media, Entertainment, Technology, and Sport (METTS): AI is enhancing content delivery, fan experience, and operational agility. However, growing public concern around privacy underscores the need for responsible AI use.
What’s next?
As we publish these findings, we’re also thrilled to have launched the 2025/26 Futures Taskforce cohort. They’ll begin their journey with Q5 in September, ready to tackle the next big questions shaping our world of work.
Download the full findings below
